Patient survey results delight ADMH officials

Posted Feb 9, 2012 By EMC News

EMC Lifestyle - The Arnprior District Memorial Hospital board of directors is delighted with the "tremendous results" of a survey on patient satisfaction with the facility.

The Acute Care Patient Experience survey was conducted for the three month period ending Sept. 30, 2011. The company conducting the survey, NRC Picker, reported a response rate of 44.7 per cent, one of the highest in recent memory, noted ADMH president and CEO Eric Hanna.

While it has been the experience of ADMH to have very high ratings with respect to the overall quality of care, this quarter's response (July 1 to Sept. 31) represents one of the highest the organization has received in recent years, says the hospital.

Specific results include an overall positive score of 97.6 per cent by those responding to the survey.

This compares very favorably to the overall Ontario average of 93.3 per cent, and more importantly an improvement over the previous survey, which had a positive response of 93.6 per cent.

Board chair Jay Johnston was quick to note the dedication of the team of professionals at ADMH, who continuously focus upon improving the patient experience.

"Our staff inclusive of nursing, support staff, volunteers and physicians are continuously working in a team environment that supports the

achievement of the best possible patient experience," he said.

"Many new initiatives, such as improving the type of information patients receive when discharged, is clearly evident as seen by a 10 per cent increase in the results to the question 'family had enough recovery information', added Johnston

"In fact, the results for ADMH put us 20 per cent above the provincial average for this category."'

The vision statement of ADMH Corporation includes the phrase - "being recognized for exemplary care."

"Thanks to all of the staff at ADMH who are helping us achieve our vision," concludes the hospital news release.

"Today's patient survey contains results that we are all proud of."